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Understand the Rules Before You Start

Our legal terms set out who can open an account, how we handle your data, and what applies in your region — because access and eligibility depend on local law. Read what applies to you before funding your wallet with DANA, OVO, or GoPay.

Jurisdiction-dependent accessAccount eligibility conditionsData retention policyDANA, OVO, GoPay scopeContact rights included
qqangpau Understand the Rules Before You Start
HOW WE HANDLE IT

Data, Security and Your Account Rights

We take the handling of your account data seriously. Here is how the key policy areas work in practice — from how we store data to what you can request us to change or delete.

Data Storage Account data — including your registered name, mobile number and wallet IDs for DANA, OVO and GoPay — is stored on secured servers. Retention periods follow applicable regional requirements.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Account Security Login requires OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can freeze account activity while we investigate.
Change Requests To update registered details or request data deletion, submit a request via email support with your account ID. We verify identity before processing any changes to wallet linkage or personal data.
LEGAL CONTACT

Reach Us on Policy and Account Questions

If you have a question about how our legal terms apply to your account, or you want to exercise a data right, the channels below connect you to the right team. We aim to respond to legal and data requests within the timeframe set by our internal policy.

Team online

Live Chat

Open the chat widget in your account dashboard to reach our support team directly for account-related legal queries, including wallet disputes and eligibility questions.

Email Support

Send detailed legal or data requests to our support email address found in the account settings page. Include your registered mobile number for faster verification.

Account Help Centre

Our help centre covers the most common legal queries — account closure, data deletion requests, and what happens to your DANA or OVO balance if an account is suspended.

Common Legal Questions, Answered Clearly

These are the questions we hear most often about our legal terms, account eligibility, and data rights. If your question is not here, reach us through live chat or email support.

Eligibility depends on local law in your region. Access is available only where the platform is permitted under applicable local regulations. Check your regional eligibility before creating an account.

We collect your wallet ID, the transaction reference, and the amount transferred. We do not store your DANA or OVO PIN. Data is used solely for account verification and transaction logging.

Yes. Submit a deletion request through email support with your account ID and registered mobile number. We verify your identity first, then process the request within our stated policy timeframe.

If your account is suspended, any pending GoPay withdrawal is held during review. Once the review concludes and the suspension is resolved, funds are returned to your linked GoPay wallet.

Our terms specify the governing jurisdiction in the full legal document available on this page. Access and enforceability depend on where you are located and what local law permits in your region.

Contact us via live chat or email support with your transaction reference and account ID. We log the dispute, review the account record, and respond with our findings within the timeframe set in our terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.